Predictable IT support.
One simple price.
Two clear packages. One fixed monthly price per person. Everything your business needs to stay secure, productive and supported - with no surprise bills at the end of the month.
Local Sussex support from people who know your name.
How our pricing works
You pay one fixed price per person, per month. That covers all your IT support, monitoring, security and maintenance. No hourly rates, no per-incident charges, no surprise invoices.
For example, a 10-person team on our Essentials package would pay 10 x £45 = £450 per month. That's it.
All prices per user, per month, exc. VAT. Need a custom quote?
Reliable IT support and monitoring for your business. Someone to call when things go wrong - and someone keeping an eye on things so they don't.
- Unlimited remote support from real people
- 24/7 monitoring of your computers and devices
- Automatic updates and patch management
- Antivirus and basic threat protection
- Microsoft 365 management and support
- Discounted onsite visits (£75/hour)
- Equipment sourcing at trade prices
Everything taken care of. Your IT fully managed, your security locked down and your team fully supported. No extra bills, no grey areas.
- Everything in Essentials, plus:
- Unlimited onsite visits included
- Advanced email security and cybersecurity
- Daily Microsoft 365 backups (fair use limits apply)
- Dark web monitoring for leaked credentials
- We help your staff with technology adoption, including AI
- Quarterly business technology review
- Priority 1-hour response guarantee
- Cyber Essentials certification support
Need something different?
Larger team, specific requirements, or a mix of packages across your business? We'll build something around you.
Microsoft 365 Business Premium
Includes Teams, Outlook, Word, Excel, PowerPoint, SharePoint and OneDrive, plus advanced security and Intune device management. Can be added to either package. If you already have licences through Microsoft or another provider, we'll manage those as part of your plan at no extra charge.
Project and one-off work is quoted separately.
See exactly what's included
Essentials £45/user/mo | Complete £85/user/mo | |
|---|---|---|
| Support | ||
| Unlimited remote support | ||
| Response time | ||
| Onsite visits | £75/hour | Unlimited |
| Named account manager | ||
| Security | ||
| Antivirus and threat protection | ||
| Advanced email security | ||
| Dark web credential monitoring | ||
| Cyber Essentials support | ||
| Microsoft 365 | ||
| Microsoft 365 management | ||
| Technology adoption, including AI | ||
| Proactive | ||
| 24/7 device monitoring | ||
| Automatic updates and patching | ||
| Daily Microsoft 365 backups (fair use limits apply) | ||
| Quarterly business review | ||
| Equipment sourcing at trade prices | ||
Both packages come with these promises
Whichever package you choose, you get the same honest, reliable service. These aren't small print - they're the way we work.
No long contracts
Rolling monthly. Cancel with 30 days' notice. We earn your loyalty, not lock you in.
No hidden fees
One fixed monthly price. No surprise invoices, no 'that wasn't included' conversations.
1-hour response
Call, email or message us. A real person responds within 1 hour, usually much faster.
A named person
You'll know who looks after your business. Not a random technician every time.
Sussex-based support
We're local. When you need someone in the room, we're rarely more than an hour away.
Plain English, always
No jargon, no confusing reports. We explain everything so it actually makes sense.
Switching is easier than you think
Whether you're leaving another IT company or getting proper support for the first time, we handle everything. Your team barely notices the change, except that things start working better.
Free IT health check
We look at your current setup - computers, email, security, backups - and give you an honest report on where you stand. No pressure, no obligation.
We recommend a package
Based on what we find, we'll tell you which package fits your business. If you don't need us, we'll say so.
We handle the switchover
We set everything up in the background. Your team keeps working as normal; most people don't even notice the change.
Your team meets their IT person
We introduce ourselves to your team so everyone knows who to call. We make sure they're comfortable before we step back.
Ongoing support starts
From day one, we're monitoring everything, keeping things updated, and ready when your team needs us. That's it - you're covered.
Most businesses are fully up and running within a week.
No disruption. No downtime. No stress.
IT support that actually feels supportive
We started Eder IT because we were tired of seeing Sussex businesses get poor service from big, impersonal IT companies. Here's what makes us different.
Common questions
Is there a minimum contract?
No. Both packages run on a rolling monthly basis with 30 days' notice to cancel. We'd rather earn your loyalty by doing a great job than lock you into a long contract you can't leave.
Do Microsoft 365 licences come with the package?
Not by default. Microsoft 365 Business Premium is available as an optional add-on at £20 per user per month, covering Teams, Outlook, Word, Excel, PowerPoint, SharePoint and OneDrive. If you already have licences through Microsoft or another reseller, that's absolutely fine; we'll manage them as part of your package at no extra charge.
What does 'per user' actually mean?
It's the number of people in your business who use IT. So a 5-person team on Essentials would be 5 x £45 = £225 per month. A 10-person team on Complete would be 10 x £85 = £850 per month. Simple.
What if I need someone to come to my office?
On Essentials, onsite visits are available at a discounted rate of £75/hour. On Complete, unlimited onsite visits are included - we come as often as you need us, at no extra charge.
What's included in the free IT health check?
We check your computers, email setup, security, backups and network. You get a plain-English report telling you what's working well, what could be better, and what we'd recommend - with absolutely no obligation to sign up.
How quickly can we get started?
Most businesses are fully set up within a week. We handle everything behind the scenes; your team just notices that things start working better.
What happens when we hire someone new?
We'll invoice you upfront for a one-off setup fee plus any hardware needed at trade price. Once that's sorted, they're added to your plan as an additional user, so your monthly total increases by one user's rate from that point.
What if our needs change as we grow?
You can move between packages or add users at any time. There's no penalty for switching and no waiting period. We grow with you.
Still have a question?
Ask us directlyBook your free IT health check
We'll look at your current setup and give you an honest assessment of where you stand: what's working, what's at risk, and what we'd recommend. Takes about 30 minutes.
No hard sell. No obligation. Just a useful conversation.